Customer Testimonials

Son went to have radiator repaired. Somehow air-conditioning broke between dropping it off and picking it back up. $1300 for an at most $800 job on the radiator. Air-conditioning repair $1800 after fixing three parts, should have been $1300-$1400 at most. Simon the service manager offered to discount potential till the end of the conversation where he hinted that he would give a future credit for work. Knew how this was going to unfold. They offered two free oil changes instead. Don't tell your customer that dealerships don't want the bad reputation of taking advantage of customers only to pretty much ... Read More

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Google - Sep 27, 2026

Son went to have radiator repaired. Somehow air-conditioning broke between dropping it off and picking it back up. $1300 for an at most $800 job on the radiator. Air-conditioning repair $1800 after fixing three parts, should have been $1300-$1400 at most. Simon the service manager offered to discount potential till the end of the conversation where he hinted that he would give a future credit for work. Knew how this was going to unfold. They offered two free oil changes instead. Don't tell your customer that dealerships don't want the bad reputation of taking advantage of customers only to pretty much do that exact thing. Plan on telling every person I know and their family. Gave you the chance to correct it or at least partially discount, thats what i asked given the circumstances. Will never ever do business with them or my son. Will reimburse my son for the repair.

We had a completely positive experience buying our car from Tom Kadlec Kia. There was no heavy pressure to purchase, but we were provided with all the information we needed upfront by Adam. Our sales representative Ahmed Mohamed was friendly, professional, and very helpful throughout the whole process. We would highly recommend them to our friends and family.

Had an appointment for my Sportage because the engine was running a little rough. Danny was my service advisor. He listened to my concerns and made sure I was comfortable while I waited. He was very knowlegeable and was able to answer all of my questions after the service was completed. All of the staff I encountered made sure I was cared for. 10/10 would recommend.

I had an amazing experience purchasing a vehicle from this dealership. The customer service is truly a class act. I want to especially acknowledge Mike Danielson, Dara and Simon. They truly helped guide me through my whole experience with professionalism and genuine concern. Highly recommend this dealership.

I had an outstanding experience purchasing my new Kia Seltos! Ahmed was fantastic to work with from start to finish. He was knowledgeable, patient, and made sure all of my questions were answered without ever making me feel pressured. He made the entire car-buying process enjoyable and stress-free. Dara did an excellent job with the financing and made the paperwork quick and easy. A special thanks to the manager, Jason, who was not only very welcoming and professional but also, I have to say, very handsome! He checked in throughout the process to make sure everything was going smoothly and ... Read More

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Google - Aug 2, 2026

I had an outstanding experience purchasing my new Kia Seltos! Ahmed was fantastic to work with from start to finish. He was knowledgeable, patient, and made sure all of my questions were answered without ever making me feel pressured. He made the entire car-buying process enjoyable and stress-free. Dara did an excellent job with the financing and made the paperwork quick and easy. A special thanks to the manager, Jason, who was not only very welcoming and professional but also, I have to say, very handsome! He checked in throughout the process to make sure everything was going smoothly and made me feel like a valued customer. Overall, this was one of the best vehicle-buying experiences I’ve ever had. I absolutely love my new Kia Seltos and highly recommend Ahmed, Dara, Jason, and the entire team to anyone looking for a new vehicle. Thank you for making this such a positive experience.

I am a happy owner of a new Kia vehicle. Mike Danielson, at Tom Kadlec Dealership, being the number 1 reason. He listened and provided information that was very helpful to me, in making my decision. Best of all, it was fun and pleasant to work with Mike.

Had a good experience with Dara, would give 10 stars if I could

Our Sales rep was Ali, he went above and beyond to make sure our questions were answered. He explained everything through the buying process and helped us out alot with our test drive. Dara our finance Rep was also amazing. He explained things clearly through the paperwork process and since leaving with our new vehicle has made himself available for any and all questions. The staff here truly care about you being happy with your investment. They put their investments in their customers and the customer service quality shows that. As 1st time Kia owners we look forward to working ... Read More

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Google - Jul 23, 2026

Our Sales rep was Ali, he went above and beyond to make sure our questions were answered. He explained everything through the buying process and helped us out alot with our test drive. Dara our finance Rep was also amazing. He explained things clearly through the paperwork process and since leaving with our new vehicle has made himself available for any and all questions. The staff here truly care about you being happy with your investment. They put their investments in their customers and the customer service quality shows that. As 1st time Kia owners we look forward to working with Tom Kadlec Kia again.

Did a great job repairing damage to my Kia.

Phan Kruoch was awesome.

Josh Odegard provides some of the best customer service I’ve experienced when buying a vehicle. Unfortunately, I’ve had to purchase three vehicles over the past year—none of them were planned. First, I bought a Ford Edge. Then I leased a Kia, which was later totaled. When I needed another vehicle, I reached back out to Josh, and from the very first interaction, he was just as understanding, patient, and never once made me feel pressured. His priority is making sure you find the vehicle that’s right for you, and he truly puts the customer first. This ... Read More

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Google - Jul 15, 2026

Josh Odegard provides some of the best customer service I’ve experienced when buying a vehicle. Unfortunately, I’ve had to purchase three vehicles over the past year—none of them were planned. First, I bought a Ford Edge. Then I leased a Kia, which was later totaled. When I needed another vehicle, I reached back out to Josh, and from the very first interaction, he was just as understanding, patient, and never once made me feel pressured. His priority is making sure you find the vehicle that’s right for you, and he truly puts the customer first. This most recent purchase wasn’t planned either. I went back and forth to the dealership three different times and test drove several vehicles because I wasn’t sure what I wanted. Josh never rushed me or pushed me toward a decision. Once I found the Jeep I wanted, it needed some deep cleaning on the seats and throughout the interior. Josh had it in the shop on Monday to be professionally detailed, and it was ready for me to pick up the very next day. The finance team deserves recognition as well. They made the entire process quick, easy, and seamless. I was in and out in about 45 minutes, and everything was explained clearly. I will absolutely recommend Josh and the entire team to anyone I know who is looking for a vehicle. They’ve earned my trust and my business, and when it’s time for my next vehicle, I’ll definitely be back.

What a great place to purchase a vehicle . They were kind and thorough. I appreciated Dara Maes and Caleb Wilson so much . Walking through every step of the process with respect and kindness. For a huge company I will say their customer service was impeccable. They made the dreaded car buying experience very easy. Hats off to them Both !

Had a great experience with Jake Trogstad! Came in to look at an Explorer ST. Gave me patience and let me take for a few test drives just to make sure that was something I felt right. Love my new vehicle, make sure to ask for Jake!

Great customer service. Excellent staff!

Hi Im Jonathan Garcia and I bought a 2021 toyota Rav4 about a month ago now and I love it! Whilst I was making decisions to buy the vehicle, the staff were super helpful, kind and friendly with plenty more. As a first time buyer i would definitely return! Also I wanted to mention that the gentleman who first approached us “Ahmed Mohamed” was one of the nicest people I know, he was patient and helped us with every question we had and would go the extra mile for us! Im thankful that he was the person that helped me out!

Quick friendly professional service that was so easy to schedule online.

Reason for giving a 4 star is because I went looking to trade in my 2024 Kia Soul that was in excellent condition and low miles. I had just detailed it so it spotless inside. I wanted something a little bigger. And was very interested in another Kia and only reason I went there. I had been looking online and was only give the option to look at one vehicle saying that’s all the bank would work with. Was not a Kia at all. Felt very pressured for salesman to make a sale. Online description of vehicle was not even close ... Read More

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Google - Jul 1, 2026

Reason for giving a 4 star is because I went looking to trade in my 2024 Kia Soul that was in excellent condition and low miles. I had just detailed it so it spotless inside. I wanted something a little bigger. And was very interested in another Kia and only reason I went there. I had been looking online and was only give the option to look at one vehicle saying that’s all the bank would work with. Was not a Kia at all. Felt very pressured for salesman to make a sale. Online description of vehicle was not even close to what the vehicle was. It was a stormy day so looking it over in the rain was difficult. Showed it had AppleCare play, heated seats, heated mirrors, and side mirror blinkers all of which it did NOT have .Salesman said well a good Christmas gift to yourself you can pay $500 to get heated seats. And said I can buy navigation system to put in there. The salesman was great at trying to solve the applecar play but it clearly doesn’t have it. And was quick to get some minor holes in a seat fixed. Which was not noticeable due to the quick sale and stormy day not being to fully look it over. The vehicle HAD NEVER BEEN DETAILED. I spent 3 hours of my time once I got it home cleaning it out. Pet hair all over, water bottle caps in it, some sort of glue in many spots that I’m still working to get them off. Had I been given options to look at other vehicles and it had been detailed and online description correct I would of given a 5 star review.

Ali was the one who helped me and he was great! Very kind and helpful in the sense of making the process comfortable, he was adamant on making sure I found the car I love.

We assisted our son with buying a new 2026 Kia K5 from Tom Kadlec Kia. Josh Odegard was a great resource from start to finish - going above and beyond during the full process. Financing was quick and easy. Would definitely return for a future Kia purchase.

Mike Danielson was our salesperson and he was fantastic. Very easy to work with. Had a great experience at this dealership.

Great experience, was fast and easy

Jamie Iverson was wonderful to work with. We are very happy with our vehicle.

Bought a car from them 2 months ago. Issues started happening after a few weeks of having it. Noticed a crack on my rear quarter panel right above my rear driver side window. Took it to get it looked at got told looks like the quarter panel was replaced and did a bad job at repairing it. Next had a misfire in the engine, had to replace the spark plugs almost right away as the plugs were bad. Now i have to replace the driveshaft support bearing costing me even more money fixing my car for only having it 2 months.

First time purchasing a Kia. I appreciated the knowledge and support of everyone i interacted with. Great purchasing experience

Worked with Jake Halstrom for the purchase of my 2027 Kia Telluride. He was very helpful and professional as he guided me through the process. Thanks Jake - good job and love my KIA!

Josie in the service department was kind and professional. Answered all my questions even after I left and the employees at Tom Kadlec made me feel like I was leaving my car in safe hands. Thank you for providing a positive experience. Thanks Josie in service for all your help!

Working with Jaime was a great experience from start to finish. He was professional, honest, and always quick to respond when I had questions. He stayed in communication throughout the process and made sure everything was taken care of. I absolutely love my new Kia Sorento, and Jaime helped make the entire experience exciting instead of stressful. I appreciate his patience, kindness, and excellent customer service. If you’re looking for a salesperson who truly takes care of his customers, I highly recommend Jaime and Tom Kadlec Kia.

Working with Jaime was a great experience from start to finish. He was professional, honest, and always quick to respond when I had questions. He stayed in communication throughout the process and made sure everything was taken care of. I absolutely love my new Kia Sorento, and Jaime helped make the entire experience exciting instead of stressful. I appreciate his patience, kindness, and excellent customer service. If you’re looking for a salesperson who truly takes care of his customers, I highly recommend Jaime and Tom Kadlec Kia.

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Friendly courteous knowledgeable staff. Jake Trogstad was great to work with! He looked into things for me answering all my questions and went above and beyond. Thank you!

Phan K. Was so helpful in purchasing my 2027 telluride. He made it seamless and super fast. Thank you so much!!! And the color is 🤌🏻

Thank you to jake trogstad and adam mccabe for helping with finance and jake for helping find a car that suits my wants and needs. I would highly recommend jake and adam if someone is looking to trade vehicles.

If you want a great experience buying a car get on line , call and then take a drive to Tom Kadlec in Rochester MN. You won’t be disappointed. They are kind, knowledgeable and efficient but they don’t rush or put any pressure on you. It was the best experience in car buying I have ever had.

Josh was very knowledgable, avialable to help answer questions, and I drove away with an amazing car that fits my needs.

Josh Odegard was great to deal with. I highly recommend him.

I want to thank Rich V and the entire staff at TK Kia for the awesome time I had purchasing my new Sportage SW Prestige! Rich was awesome! He gave me a walk around the vehicle and explained everything before I even drove the car. He answered my ton of question like it was normal and not an inconvenience. After the test drive, I felt like I knew the car and it's features, and had to have it! No stress, no pushing for a sale...just honest people being there for me no matter what I needed. Everyone that ... Read More

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Google - May 13, 2026

I want to thank Rich V and the entire staff at TK Kia for the awesome time I had purchasing my new Sportage SW Prestige! Rich was awesome! He gave me a walk around the vehicle and explained everything before I even drove the car. He answered my ton of question like it was normal and not an inconvenience. After the test drive, I felt like I knew the car and it's features, and had to have it! No stress, no pushing for a sale...just honest people being there for me no matter what I needed. Everyone that was involved with the purchasing process were wonderful! All I had to do sit there and answer some questions and before I knew it, they were asking me which license plates I wanted. 🙂 Best car purchasing experience I have ever had! But next time I'm there....I will remember you John! hahahaha

I stopped in to check on the Sportage line with no plans to purchase just look. Jamie came out to see if I needed any help and if there was anything he could do to assist me. He explained items in regards to my questions and got a pamphlet with all the information on the Sportage line. No pressure just conversation and after a couple of days I asked for a test drive trip. Done. and liked what I felt and the assistance from Jamie. Four days later I purchased my new Hybrid and am very pleased with it and ... Read More

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Google - May 12, 2026

I stopped in to check on the Sportage line with no plans to purchase just look. Jamie came out to see if I needed any help and if there was anything he could do to assist me. He explained items in regards to my questions and got a pamphlet with all the information on the Sportage line. No pressure just conversation and after a couple of days I asked for a test drive trip. Done. and liked what I felt and the assistance from Jamie. Four days later I purchased my new Hybrid and am very pleased with it and the speedy way everything thing went to complete the transaction. Easy, friendly and efficient was the whole process.

Buying a new car can be stressful, especially when you walk in an hour before closing, but Ahmed Mohamed made the entire experience feel easy and welcoming from start to finish. He was incredibly kind, patient, and never once made my partner and I feel rushed. He truly made us feel seen and valued throughout the process. What stood out most was how far above and beyond he went to make sure I fully understood my new Kia before leaving the lot. He took the time to walk me through the features, answer every question, and made sure I felt ... Read More

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Google - May 9, 2026

Buying a new car can be stressful, especially when you walk in an hour before closing, but Ahmed Mohamed made the entire experience feel easy and welcoming from start to finish. He was incredibly kind, patient, and never once made my partner and I feel rushed. He truly made us feel seen and valued throughout the process. What stood out most was how far above and beyond he went to make sure I fully understood my new Kia before leaving the lot. He took the time to walk me through the features, answer every question, and made sure I felt comfortable and confident with my vehicle. That level of care is rare. If you’re looking for someone genuine, knowledgeable, and willing to put in the extra effort, ask for Ahmed Mohamed. And as he told us while handing over the keys: “Drive it like you stole it!”

Everyone was very helpful and friendly. Especially our sales person, Josh Odegard. He always responded in a timely matter. Always went that step further to help us out. Thank you!

We had an excellent, no pressure sales experience recently. Ahmed was super friendly, knowledgeable, and helpful when we went looking for a new family SUV. We were able to get into a test drive quickly and got to evaluate the model and trim we wanted without pushback. Sales negotiations were fair and direct and I felt like we got a good trade value and discount on our new vehicle. Adam from Finance was excellent guiding us through the paperwork, offering items that might be of value to us and never trying to force us into anything. It was an excellent ... Read More

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Google - May 3, 2026

We had an excellent, no pressure sales experience recently. Ahmed was super friendly, knowledgeable, and helpful when we went looking for a new family SUV. We were able to get into a test drive quickly and got to evaluate the model and trim we wanted without pushback. Sales negotiations were fair and direct and I felt like we got a good trade value and discount on our new vehicle. Adam from Finance was excellent guiding us through the paperwork, offering items that might be of value to us and never trying to force us into anything. It was an excellent experience from start to finish. The dealership is modern, clean and offers great amenities and a comfortable waiting area. Hoping the service experience is just as smooth and enjoyable in the future. Thank you everyone at Tom Kadlec Kia.

We walked in and we were greeted by Jake. From.there the experience was outstanding we told him we wanted to lease a vehicle told him how much we wanted the payment to be and he made it happen the process was smooth and very professional I highly recommend Tom Kadlec Kia. And Jake!

We had a great experience buying our SUV from Tom Kadlec. We scheduled a test drive because we were coming in late from work and we wanted someone to be ready for us when we got there as we knew what vehicle we were wanting to purchase. The test drive was scheduled with Jake. He was top notch and from the start. We did not feel pressured into doing anything that we didn't feel comfortable with, he was patient with us when we were deciding how we wanted to complete our financing. I would highly recommend buying from Tom ... Read More

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Google - Apr 28, 2026

We had a great experience buying our SUV from Tom Kadlec. We scheduled a test drive because we were coming in late from work and we wanted someone to be ready for us when we got there as we knew what vehicle we were wanting to purchase. The test drive was scheduled with Jake. He was top notch and from the start. We did not feel pressured into doing anything that we didn't feel comfortable with, he was patient with us when we were deciding how we wanted to complete our financing. I would highly recommend buying from Tom Kadlec and asking for Jake. Thank you for everything, I appreciate it!

Excellent service and top notch knowledge!

Prior to 2020, I was a loyal Toyota SUV owner. However, due to limited inventory during the pandemic, I purchased a pre-owned Kia Telluride from Tom Cadillac Kia for the 10 year 100,000 mile warranty. My experience with both the vehicle and the dealership’s service department has been exceptional. Compared to the Toyota Highlander, the Telluride offers a superior feature set at a lower price. I intend to return to Tom Cadillac Kia for my next vehicle purchase.

Our salesman Josh O. Was very easy to work with, wasn’t pressuring us at all and was more than willing to help us get the best deal possible!!

Everything was positive with our experience at Tom Kadelac KIA especially due to salesman Phan K. making the experience stress free. Your vehicles are awesome and I'm sure you already know that. For us it came down to cost, features, and availability. I'll definitely keep Tom Kadelac KIA in mind when looking for another vehicle again.

Excellent experience. Ahmed Mohamed was our salesman, very polite and knowledgeable. Explained everything about our new vehicle. Received a fair trade in value for our trade in. Ask for Ahmed if looking for a vehicle 👍🏼

Mike Danielson was very professional and knowledgeable. He made the Carnival purchase very easy and pleasant. All other contacts with employees were equally professional and pleasant.

Buying a new 2026 Kia HV Sportage was a simple and respectful transaction. Our sales person, Mike Danielson, was a great listener, an expert about the car, and polite in everyway. Attention to details, patience without pressure, and dutiful follow up, was my car buying experience at Tom Kadlec Kia in Rochester.

I was attempting to purchase a Prius Prime from them. I live in suburban Minneapolis. Requested a one day hold to have a Toyota dealership in Rochester review the car prior to purchase. Was willing to put a down payment down to show my honest intentions. They would not accept it and sold it to the first in - town customer that did not request an inspection. Left a One Star Review on their website. Want to guess if it was posted? Quality dealers - such as Rudy Luther in Minneapolis - have always had a hold policy. This is ... Read More

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Google - Apr 8, 2026

I was attempting to purchase a Prius Prime from them. I live in suburban Minneapolis. Requested a one day hold to have a Toyota dealership in Rochester review the car prior to purchase. Was willing to put a down payment down to show my honest intentions. They would not accept it and sold it to the first in - town customer that did not request an inspection. Left a One Star Review on their website. Want to guess if it was posted? Quality dealers - such as Rudy Luther in Minneapolis - have always had a hold policy. This is where I will be returning to. Lesson learned! NEVER AGAIN. Staff kept contacting me - even after above occurred - asking if I was interested in purchasing a car from them. What do you think the answer is Tom Kadlec Kia? UPDATE: I can not think of a single dealer that does not support independent inspections of their vehicles. What would be your policy if an in town client wished to purchase a vehicle while I was having it inspected? Would you sell it out from underneath me? Kia has a notorious reputation for low quality cars. Its dealers have the same. 4/28: I have the right to be upset. If your sales representatives become aware that a potential client is from out of town the first words out of their mouths should be that you can only hold for someone who is in transit. I would not have wasted my time - and yours. You appear to value the "quick sale" over building long term relationships.

Can't get a call back from anyone. I was very interested in a telluride. There internet person just keeps saying someone will call but no call very poor service.

I bought a Jeep Wrangler back in January this year and got to test drive it and checked out several components during my test drive. I was able to check the heating which worked well, however I was unable to check the cooling AC due to the weather outside (it was Winter). I ended up purchasing the car and has been great since. I recently attempted to use the AC, to which I was not told any issues about the pre-owned vehicle after asking my sales rep prior to buying. I recall there were no problems, which satisfied me. I ... Read More

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Google - Mar 30, 2026

I bought a Jeep Wrangler back in January this year and got to test drive it and checked out several components during my test drive. I was able to check the heating which worked well, however I was unable to check the cooling AC due to the weather outside (it was Winter). I ended up purchasing the car and has been great since. I recently attempted to use the AC, to which I was not told any issues about the pre-owned vehicle after asking my sales rep prior to buying. I recall there were no problems, which satisfied me. I called the dealership and explained my situation to the service department, I spoke with Billy. Billy let me know I paid for an extended warranty, however he was unable to give any solid feedback until I paid a diagnostic fee between $100-200 first. After questioning again if there was any other option, because I would have asked first for this problem to be fixed (along with other problems) prior to purchasing the car, Billy insisted that I must pay the fee before even checking if my issue falls under my warranty. The whole situation seems sketchy to me, I do not see why checking to see if my warranty would possibly cover something like this would cost money. If I had known there were problems with the car in general I would not have purchased the vehicle until they were resolved. I would not recommend purchasing a used-vehicle from here until you are able to test it in all scenarios I guess.

Had an amazing experience with them when looking at and test driving car as well as through the purchasing process! However the treatment after the fact by the service department was very disappointing. After driving over an hour and a half to get serviced, the girl at the desk refused service to me because was 15 minutes late due to traffic. She told me that 45 minutes was not enough time for an oil change and refused to work with me (even when I offered to skip the oil change and just do the inspection). Extremely disappointed and frustrated that I wasted ... Read More

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Google - Jan 3, 2026

Had an amazing experience with them when looking at and test driving car as well as through the purchasing process! However the treatment after the fact by the service department was very disappointing. After driving over an hour and a half to get serviced, the girl at the desk refused service to me because was 15 minutes late due to traffic. She told me that 45 minutes was not enough time for an oil change and refused to work with me (even when I offered to skip the oil change and just do the inspection). Extremely disappointed and frustrated that I wasted over 3 hours driving to and from Rochester

I recently purchased this vehicle and within weeks of driving it discovered multiple serious issues that should have been identified and addressed before the car was sold. These included an oil filter housing leak, extremely low brake fluid, and paint scratches and swirl marks. The paint defects became visible after a touchless car wash, which is non-abrasive, raising serious concern that these issues were previously masked or not apparent at the time of purchase. I drove 1.5 hours to this dealership and ended up sitting there for over 3 hours with three children, with virtually no communication or explanation. My vehicle was ... Read More

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Google - Jan 2, 2026

I recently purchased this vehicle and within weeks of driving it discovered multiple serious issues that should have been identified and addressed before the car was sold. These included an oil filter housing leak, extremely low brake fluid, and paint scratches and swirl marks. The paint defects became visible after a touchless car wash, which is non-abrasive, raising serious concern that these issues were previously masked or not apparent at the time of purchase. I drove 1.5 hours to this dealership and ended up sitting there for over 3 hours with three children, with virtually no communication or explanation. My vehicle was taken for cosmetic buffing without first reviewing my concerns or providing a clear plan or timeline. After hours of waiting, I was told they were “just buffing, not correcting,” which does not address the underlying issue. Even after their “buff” was completed, two scratches were still clearly visible, and when I pointed them out, they were dismissed by management rather than addressed. The sales manager was cold and dismissive, showing little concern for the situation despite the fact that this vehicle was purchased recently and at a significant cost. No loaner or alternative was offered despite the extended delay. We paid a lot of money for this vehicle and expected a thorough pre-sale inspection, transparency, and professional handling of issues discovered so soon after purchase. This experience was unacceptable. Based on this experience, I would never recommend this dealership.

I was very disappointed with our experience over the weekend. My husband and I went to look at a car. Initially the appointment was going well. The sales rep was knowledgeable and kind, but as soon as we said we needed to go talk about it he turned up the heat. He brought out a quote and handed us a pen to sign it. We repeated we were going to go talk about it and he told us all about how this was the best deal ever and we wouldn't find another deal like this. Then he went and ... Read More

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Google - Aug 25, 2025

I was very disappointed with our experience over the weekend. My husband and I went to look at a car. Initially the appointment was going well. The sales rep was knowledgeable and kind, but as soon as we said we needed to go talk about it he turned up the heat. He brought out a quote and handed us a pen to sign it. We repeated we were going to go talk about it and he told us all about how this was the best deal ever and we wouldn't find another deal like this. Then he went and got the manager so they could both try to pressure us into saying yes on the spot. Eventually we just had to leave.

Buyer beware – they don’t stand behind the customers or cars over the long term. Bought a new Kia from this dealership in 2017, vehicle has been meticulously maintained and then had a catastrophic timing belt issue that caused all sorts of issues ultimately leading to an expensive repair. We bought the added extended warranty with the vehicle as their salesman and finance manager were quick to promote the peace of mind we were buying, but fast forward to today and they seem even more quick to blame everything on this 3rd party warranty company and not willing to stand behind ... Read More

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Google - Jul 27, 2025

Buyer beware – they don’t stand behind the customers or cars over the long term. Bought a new Kia from this dealership in 2017, vehicle has been meticulously maintained and then had a catastrophic timing belt issue that caused all sorts of issues ultimately leading to an expensive repair. We bought the added extended warranty with the vehicle as their salesman and finance manager were quick to promote the peace of mind we were buying, but fast forward to today and they seem even more quick to blame everything on this 3rd party warranty company and not willing to stand behind their vehicle or customer. Vehicle with only 112k miles, just had a check engine light on (no other warning lights or engine noises/symptoms). We now live in the Twin Cities so tried to get it into a Kia dealer here but appointments were 2 weeks out. Took it to a certified Goodyear Paramount dealer who discovered the issue with the timing belt which caused all types of issues. The engine was reported to be low on oil, which is unknown the cause, however we have all the service records on this vehicle which has never showed history of burning oil and was within the regular service intervals. Regardless, once the 3rd party warranty called the mechanic it was a short phone conversation and once it was reported to be low on oil AFTER the issue we had they immediately denied the claim (no follow up or investigation in to the cause at all). We made multiple follow up attempts and then engaged the dealership who basically told us there was nothing they would do; they stated they had to stand behind the warranty companies decision (even though they had a customer giving a different set of facts and information). First, dealer management told us that this mechanic at the Goodyear Paramount is who screwed this up because they shouldn’t have reported the low oil. Essentially, they were stating they would have lied to the warranty company to get them to cover the repair. Not sure how that makes it any better?? They reported what they found, but they also explained to the warranty company the low oil is not necessarily what caused this catastrophic engine issue (especially once we produced all the service records to show the vehicle has no history of leaking/burning oil). Second, they told us that because we took it to a 3rd party repair shop, they couldn’t help us. Basically, if we brought it to a Kia dealership they could have taken care of this at no cost. Well, we tried that, and no option here in the Twin Cities (unless you wanted us to drive a vehicle with a check engine light an hour and a half to you). And finally, so basically you are acknowledging this is not the customers fault and you would normally eat the cost to do the right thing, but because it means you paying a 3rd party you just don’t want to pay more than you should (still a cost for the dealership to repair, so seriously?) Anyways, will never be using a Tom Kadlec dealership again and would recommend steering clear of them. At minimum DO NOT buy their 3rd party extended warranties because they will find any excuse to not honor them.

I am so sad to say that my last service was the worst service experience I have ever had with a dealerships service department ever! To say I’m disappointed is a great understatement. I traveled over an hour to service my car with Tom Kadlec Kia and have received better service for an oil change than I did for the major repair like I had done. The technician was not thorough, and missed so many things… Including safety issues! (I’m so glad it was notice before leaving the parking lot.)I drove out of my way three different ... Read More

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Google - Jul 10, 2025

I am so sad to say that my last service was the worst service experience I have ever had with a dealerships service department ever! To say I’m disappointed is a great understatement. I traveled over an hour to service my car with Tom Kadlec Kia and have received better service for an oil change than I did for the major repair like I had done. The technician was not thorough, and missed so many things… Including safety issues! (I’m so glad it was notice before leaving the parking lot.)I drove out of my way three different times in attempts to get my car after being told it was complete when in fact it was not. The communication between the technician and the service advisors as well as the communication with the owners of the vehicles definitely needs improvement. My vehicle which cost 30,000 plus dollars was not treat with care and in fact damaged more will it was in for service then it was in my possession. I’m in complete disbelief. As a vehicle owner who takes great care of her vehicle servicing it when it needs to and taking it to the people who I thought I could trust I’m seriously In aw of all that has happened. I will never return to Tom Kadlec Kia for service again!!!!!! I have to say a huge THANK YOU to Adam the one service advisor who knows what he is doing and values the dealerships customers. Thank you for understanding, listening and communicating with us when no one else could! You do not get paid enough for what you do.

The salesperson that we dealt with was wonderful . But the sales manager was very aggressive . We looked at a vehicle , test drove it . We liked it but we would never make such a big purchase without talking between the two of us . We weren't even sure what trim we wanted and color . The sales manager took the salespersons seat and told us 'let's dance ' and continued using a very aggressive sales tactic . Before he sat down with us we both agreed if we found what we wanted we would support this salesperson . After that encounter we left , got ... Read More

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Google - Jan 14, 2025

The salesperson that we dealt with was wonderful . But the sales manager was very aggressive . We looked at a vehicle , test drove it . We liked it but we would never make such a big purchase without talking between the two of us . We weren't even sure what trim we wanted and color . The sales manager took the salespersons seat and told us 'let's dance ' and continued using a very aggressive sales tactic . Before he sat down with us we both agreed if we found what we wanted we would support this salesperson . After that encounter we left , got in our car and both looked at each other and said we would never buy a car from that man .

Extended warranty is a joke, don't even bother buying it.

If you plan on buying a vehicle here make sure you have EVERYTHING IN WRITING! They DO NOT keep their promises..

This place is garbage, my husband and I moved to Rochester Minnesota a little over a year ago and we were in need of a good vehicle, we heard this was a good place who would work with us so we gave them our business and they completely screwed us over with a Kia sorento that looked wonderful on the outside but broke down almost 1 month from the time we got it, and we only had a 3 day window on returning it if anything went wrong, when we told them that the vehicle started messing up, they told us there ... Read More

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Google - Aug 13, 2024

This place is garbage, my husband and I moved to Rochester Minnesota a little over a year ago and we were in need of a good vehicle, we heard this was a good place who would work with us so we gave them our business and they completely screwed us over with a Kia sorento that looked wonderful on the outside but broke down almost 1 month from the time we got it, and we only had a 3 day window on returning it if anything went wrong, when we told them that the vehicle started messing up, they told us there was nothing they could do to help us, so now we are stuck with this POS that they sold us and now they want nothing to do with us. SMH these people are awful and I will never recommend then to ANYONE or ever do any business with them EVER AGAIN. If I could give them less than 1 star I absolutely would.

I will never buy another vehicle from Tom Kadlec Kia! When I bought a Nissan Rogue Wed. July 3rd I was so rushed through the whole process due to the sales guy having to get home for his wife birthday...was not able to really check it our good. It drove nice good price but had a horrible wet dog smell. Sales guy said no problem we can take care of that when you come get the vehicle later. Needless to say when I got dropped off to get the vehicle it still smelled then when I was showing it ... Read More

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Google - Jul 29, 2024

I will never buy another vehicle from Tom Kadlec Kia! When I bought a Nissan Rogue Wed. July 3rd I was so rushed through the whole process due to the sales guy having to get home for his wife birthday...was not able to really check it our good. It drove nice good price but had a horrible wet dog smell. Sales guy said no problem we can take care of that when you come get the vehicle later. Needless to say when I got dropped off to get the vehicle it still smelled then when I was showing it to my daughter my grand daughter opens the back door to find an old nasty french fry along with food smears, food down in where the seat belt, the runners for the front seats were full of ground in nasty food. So I call no problem bring it back we will clean so I did today Friday July 12 was told come back in couple hours they gave me a car to drive to do errands got back got in the vehicle smelled ok but seen food still smeared on rear seat I'm pissed they did clean up the runners and down in the seatbelt but when I dropped the armrest in the back seat food smeared all over it what the hell your detailers suck!! I called again oh we will make it right NO I will take it to a detailer and you will pay the freaking bill!!

I thought about this and the experience I had with the dealer group has been less than average. I have alot of negative things to say and its way to long to write so I will give them a zero in overall experience.

Sold me a car in 2021. I’ve spent well over $8k in fixes over the last two years for things that should have been caught on inspection initially. I’m convinced they never inspected this or lied about it. Use extreme caution buying a used vehicle from them.

DO NOT BUY FROM THIS DEALERSHIP!!!!! Please please read the ENTIRE certified pre owned paperwork including the part where they can take as long as they want to fix your vehicle. Families, my recommendation is literally anyone else!!

Have been waiting over 8 weeks for a warranty refund check but can’t get anyone to return phone calls or emails. This is the second time now this has happened so don’t plan on buying there anymore.

not sure how this dealership has such a high rating. sales staff is rude and always on their phones. Called in and spoke with Amy but she couldn't answer any of my questions and seemed preoccupied

Sold me a sportage with no heat and then won’t fix it or return my calls. i think they were trying to ghost me until the 30 day warranty was up. stay away from this place

Would not buy another vehicle from this Dealership, I feel they took advantage of me on a maintenance package.

Had an appointment to see a van only to show up and them tell us that it had sold the day before. No one bothered to email or call to let us know. The salesman was nice but it was very obvious he was annoyed with helping us after we did not want to go out of our budget price range or years of loan. We test drove several cars but didn't end up purchasing anything. While I appreciate him taking the time to show us vehicles it is not a dealership I would recommend.

I’ve been having troubles with them ever since I got my car! Recently they had me come in to replace a light and the light was not ordered like they said, and they took it out of another car and they weren’t gonna tell me until I came up to the desk and ask him what was taking so long. Then I pulled off at a gas station when I was leaving, hopped out to fix my passenger mirror then I seen that I had two scratches one on my mirror and one on my door. It was ... Read More

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Google - May 24, 2023

I’ve been having troubles with them ever since I got my car! Recently they had me come in to replace a light and the light was not ordered like they said, and they took it out of another car and they weren’t gonna tell me until I came up to the desk and ask him what was taking so long. Then I pulled off at a gas station when I was leaving, hopped out to fix my passenger mirror then I seen that I had two scratches one on my mirror and one on my door. It was not there when I got to Kia !

Went on advertised special and the sales person didn't even try to help just told us to leave. I'm pretty sure that the reason it was an issue when we got there and not over the phone is because they were watching through the windows and saw me take my disabled daughter out of my car.

Two years ago, I bought an Acura TL at Kadlec Kia with just shy of 125k mi on it. These cars, like most Honda products, require a timing belt and water pump replacement every 105k miles, because if the timing belt fails, the only fix is to replace the whole engine. One would think that a larger and reputable dealership would make sure that this maintenance had been handled before listing it for sale. Fast forward two years, and about 26k miles, Kadlec Honda sent me a letter stating that my car was overdue for the timing belt and water ... Read More

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Google - May 3, 2023

Two years ago, I bought an Acura TL at Kadlec Kia with just shy of 125k mi on it. These cars, like most Honda products, require a timing belt and water pump replacement every 105k miles, because if the timing belt fails, the only fix is to replace the whole engine. One would think that a larger and reputable dealership would make sure that this maintenance had been handled before listing it for sale. Fast forward two years, and about 26k miles, Kadlec Honda sent me a letter stating that my car was overdue for the timing belt and water pump replacement. Serendipitously, only a few weeks later, my salesperson emailed me asking how things were going with the car, so I expressed mild frustration with the situation and implied that Kadlec should suggest some sort of remedy. In response, I received – crickets. A week later, I emailed my salesperson again telling him that if I didn’t hear from him, I would start writing negative reviews and gave him four more days to reply. That same day, I received a response. He basically summarized the car’s service history and said there was no way to prove it HADN’T been done. I responded by illuminating the fallacies in his rebuttal, then highlighted the irony of the SALES department can’t prove that it HASN’T been serviced (and it is their policy to not fix “stuff that isn’t broken”) while the SERVICE department says that if you can’t prove it HAS been done, then it needs to be done. His response was “Happy reviewing!” So I’m happily reviewing Kadlec Kia’s policy to sell unmaintained vehicles and not stand by their product. They clearly have no interest in customer retention, customer satisfaction, or operating with any sort of integrity. My best advice is to buy your used vehicle anywhere other than Kadlec Kia. They don’t complete long-overdue scheduled maintenance before the sale and they will refuse to stand by their product. TL;DR: BUYER BEWARE! Dealership sells vehicle significantly overdue for major scheduled service. Refuses to acknowledge or remedy their mistake.

Two years ago, I bought an Acura TL at Kadlec Kia with just shy of 125k mi on it. These cars, like most Honda products, require a timing belt and water pump replacement every 105k miles, because if the timing belt fails, the only fix is to replace the whole engine. One would think that a larger and reputable dealership would make sure that this maintenance had been handled before listing it for sale. Fast forward two years, and about 26k miles, Kadlec Honda sent me a letter stating that my car was overdue for the timing belt and water ... Read More

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DealerRater - May 3, 2023

Two years ago, I bought an Acura TL at Kadlec Kia with just shy of 125k mi on it. These cars, like most Honda products, require a timing belt and water pump replacement every 105k miles, because if the timing belt fails, the only fix is to replace the whole engine. One would think that a larger and reputable dealership would make sure that this maintenance had been handled before listing it for sale. Fast forward two years, and about 26k miles, Kadlec Honda sent me a letter stating that my car was overdue for the timing belt and water pump replacement. Serendipitously, only a few weeks later, my salesperson emailed me asking how things were going with the car, so I expressed mild frustration with the situation and implied that Kadlec should suggest some sort of remedy. In response, I received – crickets. A week later, I emailed my salesperson again telling him that if I didn’t hear from him, I would start writing negative reviews and gave him four more days to reply. That same day, I received a response. He basically summarized the car’s service history and said there was no way to prove it HADN’T been done. I responded by illuminating the fallacies in his rebuttal, then highlighted the irony of the SALES department can’t prove that it HASN’T been serviced (and it is their policy to not fix “stuff that isn’t broken”) while the SERVICE department says that if you can’t prove it HAS been done, then it needs to be done. His response was “Happy reviewing!” So I’m happily reviewing Kadlec Kia’s policy to sell unmaintained vehicles and not stand by their product. They clearly have no interest in customer retention, customer satisfaction, or operating with any sort of integrity. My best advice is to buy your used vehicle anywhere other than Kadlec Kia. They don’t complete long-overdue scheduled maintenance before the sale and they will refuse to stand by their product. TL;DR: BUYER BEWARE! Dealership sells vehicle significantly overdue for major scheduled service. Refuses to acknowledge or remedy their mistake.

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I was there for this sketchy Facebook deal they had going on. The jerk that helped me was literally no help. He submitted an application and said it would take 10 minutes. So I waited and in that time he was trying to get another sale, like knowing my application was going to get denied. Then he comes back in a couple minutes later and tells me they didn't like what I made and instead of "wasting my time, let's put a fork in it" Haha! Seriously you have this "deal" going on like you ... Read More

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Google - May 2, 2023

I was there for this sketchy Facebook deal they had going on. The jerk that helped me was literally no help. He submitted an application and said it would take 10 minutes. So I waited and in that time he was trying to get another sale, like knowing my application was going to get denied. Then he comes back in a couple minutes later and tells me they didn't like what I made and instead of "wasting my time, let's put a fork in it" Haha! Seriously you have this "deal" going on like you are going to help people that need it and just as fast as you pull them in you turn them away without trying. Exactly why I don't go to dealerships. Just stay away and don't listen to their "deals".

An absolute joke of a dealership, I came to get a new car. Walking around the sales room most employees were playing on their phones, they seemed annoyed that they had a customer. After asking multiple salespeople someone finally talks to me. I already knew the car and trim I wanted, they said they would have it delivered in a week so I was required to put $1000 down that day. A week later I CALL THEM to ask if it’s there and they say nope it’s not going to be there for 3 more weeks. I was frustrated but ... Read More

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Google - Apr 5, 2023

An absolute joke of a dealership, I came to get a new car. Walking around the sales room most employees were playing on their phones, they seemed annoyed that they had a customer. After asking multiple salespeople someone finally talks to me. I already knew the car and trim I wanted, they said they would have it delivered in a week so I was required to put $1000 down that day. A week later I CALL THEM to ask if it’s there and they say nope it’s not going to be there for 3 more weeks. I was frustrated but I understand stuff gets delayed. Finally get to the new delivery date and I call again and now it’s delayed 2 additional months. No call warning me, no explanation, in fact they were quite rude on the phone. After being delayed almost 3 months now I decided to cancel and buy somewhere else. Now they are delaying me getting me my $1000 back. I hope all customers don’t get treated with this level of disrespect and disappointment. Never going back to Tom Kadlec!!

I would never go back there again. I walked around the show room, waiting for someone to help me and people were talking amongst themselves, employees, no one would even bother to check on me. When finally, somebody interrupted their personal life story to help a customer that was there to spend their good hard earned money, They were more concerned about my payments than my wants and needs. Judge me right from the beginning. Didn’t even get my name and asked me what I can afford. Horrible customer service

Poor customer service in sales. Penz Nissan was very nice and happy to help us. What a huge difference ! We ended up buying TWO new vehicles from Penz Nissan today. Been hearing from many people that they have had the same poor experience at Kia as well.

Feel like I was lied to from the

At 50,000 miles and with a brand new battery, my car was dying daily due to a drain on the battery. I had to wait 4 weeks for my car to be seen for warranty work. It was in the shop for 2 weeks, and returned without one of the issues having been resolved. I had to schedule it to go back in for the work to be finished, and had to wait 2 more weeks before my car could be seen for that issue to be resolved. It took 2 full months for the initial issue to be fully corrected. I love my car, ... Read More

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Google - Mar 31, 2023

At 50,000 miles and with a brand new battery, my car was dying daily due to a drain on the battery. I had to wait 4 weeks for my car to be seen for warranty work. It was in the shop for 2 weeks, and returned without one of the issues having been resolved. I had to schedule it to go back in for the work to be finished, and had to wait 2 more weeks before my car could be seen for that issue to be resolved. It took 2 full months for the initial issue to be fully corrected. I love my car, but this was disappointing.

We purchased a car for my son from this dealership and the vehicle did not have the features described. The sales person did not go through the car physically. Features described did not work or were not installed. We were patient to get a resolve and this took weeks for the Manager (Brian) to come up with a possible solution. Still the resolution was not taking care of all the issues. The manager ordered another key to get programmed for the installation of the remote start. Sacrificing one of the keys we received for the car to complete the remote ... Read More

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Google - Mar 14, 2023

We purchased a car for my son from this dealership and the vehicle did not have the features described. The sales person did not go through the car physically. Features described did not work or were not installed. We were patient to get a resolve and this took weeks for the Manager (Brian) to come up with a possible solution. Still the resolution was not taking care of all the issues. The manager ordered another key to get programmed for the installation of the remote start. Sacrificing one of the keys we received for the car to complete the remote start was wrong!! We were told the car had two keys and remote start. The third key is their responsibility. (Remote start was listed as one of the features and was the feature sealing the deal on the car). The car never had remote start as indicated by the manufacturer window sheet (it is an Audi.. aftermarket remote start required). The sales person stated the car had this feature and other features. The manager told my son he did not need all keys to program a new key or to have the remote start installed. My son is away at college and drove to Rochester to have the new key programmed and remote start installed. This installation and programming could not be done. Made a 4 hour drive to obtain the other key and the installation could not happen. Not happy after every step has been difficult. There are other issues with the vehicle. The vehicle was not sold to us with what we were told. After the continued difficulty the dealership should accept the vehicle back due to the circumstances. I spoke to Brian again and explained this. I was told he could trade it. No, No, No!! I asked if I would need to file legal recourse since we did not receive what we paid for. We attempted with patience to allow the dealership to rectify the situation in some way. The manager, Brian, said once I say “law suit” he can no longer speak to me. He cannot provide me with a contact person. He only states to contact Tom Kadlec. Seriously, who was I supposed to contact? The difficulty continues with something as simple as who in your company do I speak to now. I would not recommend this dealership. I was and have been very patient. This is an atrocity of customer service. This act leaves a bad impression upon car dealers. The lack of professionalism, honesty and integrity is astounding. It was not their fault features are listed on the window sheet the customer reads to assist in making the purchase. The window sheet was printed by an outside company. Proofreading and verifying the information is not their responsibility?! Seriously!! Waiting for a return call back from John Prinzing (KIA General Manager). It was too difficult for the manager to refer us to the General Manager.

Overpriced cars that have bad engines and parts, spent 20k in repairs under a year on a 30k car that was overpriced by 10k. You will pay less at any other dealership and won’t go bankrupt. They lie, the finance person lied multiple times which I have proof and screenshots of but the general manager John overlooked it. I believe the manager John is sanctioning all this behavior because they can’t stay profitable without criminal activity.

Dealer Adds: +$4,500 with no info on what they add besides price. WOW

Don’t waste your time here a vehicle I inquired on a month ago that was at almost 20k with damage it’s the 2018 pacifica look close at pics and when I offered less they nickel and dime me and then boom now they have it at 15,500 what a joke of a dealer funny how at 20k 19k 18k oh we have no more room just no more and then a price drop like this kind of odd def a buy low sell high dealer buyers beware price gouge and rude managers Check elsewhere not worth wasting time here

Went yo West Salem to get our Telluride, THEY DID NOT MARK IT UP $5,000 to $7,000. Crooks!!!!!!!

Good dealership friendly people that work there but when they do their Facebook ads and their offers for people that have not so good credit it's very deceiving. They should just be honest with people and not prey on desperate people who need a car.

Worst experience ever! Upped price $8000.00 on sticker price and offered so far below book on my trade in was so insulting.

Jeffrey Nelson was my salesman. He was the worst salesman I ever have had. The worst customer service I have EVER experienced! I wasn't happy with the cheap floor mats that I paid a pretty penny for and I spoke my mind about them and Jeffrey Nelson got so upset with me, his upper lip started twitching and all. Then after that he was supposed to be showing me the inside of my 2023 Kia Sportage and hooking my phone up and such and instead, I get "Here's your car" and he put his arms out and ... Read More

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Google - Aug 12, 2022

Jeffrey Nelson was my salesman. He was the worst salesman I ever have had. The worst customer service I have EVER experienced! I wasn't happy with the cheap floor mats that I paid a pretty penny for and I spoke my mind about them and Jeffrey Nelson got so upset with me, his upper lip started twitching and all. Then after that he was supposed to be showing me the inside of my 2023 Kia Sportage and hooking my phone up and such and instead, I get "Here's your car" and he put his arms out and that was it! Handed his job over to his coworker to deal with finishing my purchase. If I hadn't have been waiting 3 months for my new vehicle to come, I would have shopped elsewhere for absolute sure! Jeffrey Nelson should not be a salesman!

I am happy to see others have had a good experience here. Maybe for us, it's just been bad luck. We went here to buy a new Kia Telluride. After meeting with the salesman, we had a couple questions and then never heard back from him. We then bought our brand new Telluride elsewhere. Since getting the new Telluride, we take it here for oil changes. Twice in a row now, I have called for an oil change and they never called back. I had to continue to call after leaving voicemails to get one set up. We will ... Read More

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Google - Jun 21, 2022

I am happy to see others have had a good experience here. Maybe for us, it's just been bad luck. We went here to buy a new Kia Telluride. After meeting with the salesman, we had a couple questions and then never heard back from him. We then bought our brand new Telluride elsewhere. Since getting the new Telluride, we take it here for oil changes. Twice in a row now, I have called for an oil change and they never called back. I had to continue to call after leaving voicemails to get one set up. We will no longer be giving them our service at all now.

I used to have a 5 star review for them, but after recent developments I have decided to change my review. I genuinely wish I could give 0 stars. I traded in a very new vehicle that they priced almost 10k over MSRP. They charge over MSRP for the majority of their vehicles which is wrong. Yes they seem like nice people, but that is so they can take advantage of others. They failed to disclose issues with a vehicle stating it was in sound condition, knowing it had potentially life threatening problems. When these problems were brought up they denied that ... Read More

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Google - Jun 10, 2022

I used to have a 5 star review for them, but after recent developments I have decided to change my review. I genuinely wish I could give 0 stars. I traded in a very new vehicle that they priced almost 10k over MSRP. They charge over MSRP for the majority of their vehicles which is wrong. Yes they seem like nice people, but that is so they can take advantage of others. They failed to disclose issues with a vehicle stating it was in sound condition, knowing it had potentially life threatening problems. When these problems were brought up they denied that they had any knowledge of them, even though their mechanic had admitted over the phone that it was a known problem. When I brought the car back they offered a very low price given it was only bought 4K miles prior. If I were to sell this car back to them they would sell it for at least 5k more than what they offered me, knowing they are putting others in danger. There is currently a class action lawsuit against kia and Hyundai for high oil consumption problems, causing the vehicles to consume 1quart of oil every 250-500 miles. They also claimed they did an inspection on the vehicle yet 16 days after purchase the car wouldn’t start and I was then told it had a bad battery. Which was shortly after followed by the replacement of a serpentine belt, which should have been replaced during inspection due to it making noise along with the battery. They have made plenty of money off of me during my recent transactions, the least they could have done was right their wrongs. If those red flags aren’t enough to make you never want to go to them, they repeatedly told me that everything was fine, that I needed to calm down and stop having anxiety because the car was fine. The car was indeed NOT fine. Everything that I thought needed to be looked into, they brushed off, yet all of those things needed to be replaced. If my husband called and talked to them he got treated differently, never told that it was just anxiety and to calm down. I will NEVER be setting foot in another Tom Kadlec business again. They are very shady and have overpriced vehicles and refuse to right their wrongs along with women getting treated differently. So if these are things you enjoy when buying a car, then I’d recommend them for you; but if that isn’t your cup of tea, then RUN.

Talked details of vehicles and prices before driving 3 hrs round trip and taking vacation from work. Only to have the crook sales manager switch numbers and use the salesman as a puppet. Worst experience I've had at a dealer. AVOID THEM!

Service was great just won’t budge on anything. Force you to do the dealer add ons which if you really read into the package it does nothing for you. Forced with the dealer mark up which they say they can’t control and that’s not true I’ve talked to a ton of other dealerships that are not doing dealer mark ups. With the price of everything going up they are truly taking advantage of the situation going on right now by forcing people to pay more for no reason.

If you want a car used that will break down and costs you thousands over dollars, this is the place! If you want to make the biggest mistake of your life, shop here!